FAQ
Payment
Order
Delivery
Do you have Price Protection Policy?-
If you find that the item(s) you bought is of a lower price than the original price (with no discount code applied) on auvonhealth.com within 14 days of placing your order, you may write to us at support@auvonhealth.com or contact us with your order and the item with a price change to get the difference refunded to your original mode of payment.
Disclaimer: The 14-Day Price Protection will only apply if you have bought your item from us at auvonhealth.com with no discount code applied.
Are taxes included in the price stated?+
No worries! Prices stated are inclusive of GST, we will not charge any additional taxes.
What forms of payment are accepted?+
Payment via payment via PayPal.
For further information about Paypal or to create a Paypal account please visit paypal.com.
Why was my payment declined?+
Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double-check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.
Can I pay in instalments?+
Sorry, we do not accept installment payments at this time.
Will I receive a confirmation email when I place an order?+
Yes, you’ll receive a confirmation email when you’ve paid for your order(s), you can double check your delivery details and have one chance to amend them.
How to check the status of my order?-
Please get in the Order Track under Support to track your order's status via the order ID or tracking number
How to change or cancel my order?+
Once your payment is complete, you will receive a confirmation email through which you can change your order details within 24 hours.
Can I change the delivery address after the shipment?+
No, once the shipment begins, the delivery address can't be changed.
Why hasn’t my shipment arrived?+
Shipments can be delayed due to a variety of reasons, such as traffic or bad weather. Check the status of your shipment using your order number and tracking number on our Order Track page.
How do I view unpaid orders?+
Account-- orders
Will I be notified when the product has been shipped?+
Yes, you will receive a notification email with your order tracking number.
How do you ship my order?+
For this website, we use different shipping methods including FedEx, UPS, USPS, and Amazon logistics US depending on the product(s) that you purchased and the location to which the product(s) will be delivered.
Is shipping free?+
On this website, shipping is free on orders above US$25. On orders below US$25, shipping cost varies depending on the product size, weight，and the location to which the product(s) will be delivered.
Can I choose my delivery date?+
If you need to hold your order or delay the delivery, feel free to write in to support@auvonhealth.com and we'll see what we can do for you!
How long does delivery take?+
We usually ship all orders the following business day. The average shipping time is within 2 to 5 business days. We ask that you give our free shipping at least 7 business days to arrive before it is considered lost.
All orders must be placed before 5 am PST for same-day shipping. Otherwise, the order will ship out the following business day. All orders are shipped Monday – Friday, except on federal holidays.
Can I get my order earlier?+
If you require expedited delivery, please contact our customer service support@auvonhealth.com for additional options. Some services may not be available in your area. If we can not deliver your package at the time requested, we will email you for additional shipping options.
What countries do you ship to?+
US only.
We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.
Will orders (ordered more than one item) be delivered at the same time?+
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.